07 - Operations
This section covers how the salon runs day-to-day - from opening the doors to closing them, scheduling appointments, managing supplies, and maintaining equipment.
Files in This Section
| File | Purpose |
|---|---|
| daily-workflow | Opening checklist, morning prep, appointment flow, closing procedure, emergencies |
| scheduling-procedures | Primary agent booking file - complete checklist for booking any appointment |
| hours-of-operation-proposal | Proposed launch days/hours, backed by customer-demand research and a competitor-hours scan - pending Kendra’s input |
| supply-management | Par levels, reorder points, vendors, and inventory check schedule |
| equipment-list | Major equipment inventory, per-station tools, and maintenance log |
| booking-pipeline-targets | How many new + returning bookings need to be on the calendar each week to hit the grooms target, and the booking-admin workload that implies. Promoted from 10-Scratch 2026-07-07; live model in ../03-Financial/financial-model.xlsx’s Booking Pipeline tab. |
Agent Note
scheduling-procedures is the single most important operational file for agents. Before confirming any appointment, work through its checklist completely - it cross-references pricing, dog profiles, flags, vaccine requirements, and groomer assignment in sequence.
Cross-References
- Scheduling uses pricing from: breed-pricing-matrix, service-tiers
- Scheduling checks against: booking-policy, health-and-vaccine-requirements
- Dog profile flags affect scheduling: 05-Client-and-Dog-Knowledge, approval-workflows
- Booking pipeline targets consume the grooms trajectory from: revenue-projections; the same-period leak question overlaps cancellation-and-no-show-policy