04 — Policies
This section contains all salon policies. Staff and agents must apply these consistently. Each file includes the rule, the procedure, and (where applicable) a script for communicating it to clients.
Files in This Section
File One-Line Summary booking-policy How appointments are made, what info is required, and how confirmations work cancellation-and-no-show-policy Cancellation windows, fees by notice given, and no-show procedures late-arrival-policy Grace period, what happens after the grace period, and rescheduling script aggressive-dog-policy Aggression levels, 3-level escalation protocol, muzzle policy, when to refuse service health-and-vaccine-requirements Required vaccines, health conditions affecting service, verification process payment-policy Accepted payment methods, timing, tipping, disputes, prepayment requirements
Policy Application Quick Guide
Cross-References
6 items under this folder.